A concept that is increasingly being used in the area of computer maintenance for small businesses is the ‘Service Block’ IT Maintenance and Support Plan. This plan is designed to address the problems associated with the lack of periodic maintenance and upkeep of security software, without the expense of employing a full-time IT department.
“WHY WOULD I NEED A MAINTENANCE PLAN? – WE ARE ONLY A SMALL BUSINESS!”
Quite simply, a malfunctioning computer system erodes your profits. Many computers we attend to are found to be operating without effective security software, and some have never had any kind of maintenance ever. We often find PCs and servers that are limping along in slow motion, which can be highly frustrating for the owner. Many businesses lose hours of productivity through breakdowns or virus infections. The worst scenario is when something suddenly breaks without warning which not only halts production, but can possibly result in data loss which could hurt a small business badly.
Our maintenance plans address this by providing real-time or periodical monitoring of your critical systems such as hard drive health, temperature monitoring, security status, backup status and patch management to keep your system up to date – all silently and automatically. Periodical maintenance can be set to take place outside office hours thereby minimizing disruption to the working day.
The plans can also cover most aspects of IT administration such as email and cloud computing, server setup and maintenance, software installation and staff tuition.
“THIS IS GOING TO BE EXPENSIVE, RIGHT?”
Many businesses think they are too small and that it would be too expensive to have someone regularly looking after their systems. PC Rescue’s maintenance plans provide ‘Service Blocks’ of labour hours that are paid for in monthly instalments, spread over the year.
We can offer maintenance plans to suit all sizes of small businesses – and budgets. From ad-hoc emergency callouts to regular maintenance scheduled site visits, and attended and unattended remote support to real-time monitoring, we can shape a maintenance plan around your needs. Whether you have one computer or dozens of workstations and servers, we can help keep them running in tip-top condition.
NOT CONVINCED? Here are some more reasons why you need a maintenance plan….
Being permanently connected to the internet creates problems. Broadband has become a necessity for small businesses – more and more business is conducted via emails and through online purchasing and banking and cloud computing. Unfortunately, the increase in internet traffic brings the increased threat of cybercrime, and often disaster can strike without you ever knowing about it until it’s too late. With one of our service plans you will avoid the risk of not having a proper backup system in place – a very common scenario – and the potential dangers from the installation of unauthorized software by office workers can be addressed. Spam or unwanted email is another common time waster, and this can be effectively reduced, or even eliminated completely in some cases.
With a maintenance plan in place your computer IT system will get the regular attention it needs to keep your business running smoothly, and you will have a friendly local technician to call if you have a problem, or need help with installing a new piece of hardware of software. You will have someone to talk to even if you just need advice, no matter how trivial it may seem. Additionally, our remote support system offers instant solutions where it might traditionally take days for a site visit to be arranged. It would be just like having your own virtual IT department taking the guesswork away from you and your staff.
A final thought – could you afford the consequences if your computer system crashed tomorrow without warning?
If you would like to see more details of the plan, have any questions and wish to discuss your requirements in greater detail, or if you just wish to get the service under way as soon as possible then please get in touch on the number below.